Frequently Asked Questions

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Maintenance / Support

None!

WatermelonPC is a maintenance-free computer. That means that you don’t have to worry about things such as:

  • Installing anti-virus software
  • Backing up your data
  • Installing updates to the system
  • Migrating data if you move to a new computer

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Our exclusive No Malware Guarantee means that if your WatermelonPC becomes infected by malware at any time, we will fix it at no charge to you.

Computers for seniors are often targets for malware.

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Yes there is.

We recognize that communicating with non-native speakers is often very difficult and frustrating for many seniors, so all of our customer service representatives are native English speakers in North America.

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Automatically.

Updating the WatermelonPC software is very important to provide new functionality as well as rolling out critical security fixes. These updates will be done automatically in a way that does not disrupt your use.

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We recognize that there are really 2 aspects to learning how to use a computer.

  1. Learning how to interact with the menus, icons, and other elements of the user interface.
  2. Learning to explore and find things on the internet that you find compelling.

We’ve spent a lot of effort to try and make the first as easy to learn as possible. The second, well……. that’s a bit harder for us. It’s something that’s better left to those people who know and love you.

And that’s what Loved Ones Support is all about. It’s a tool that allows your loved ones to help you get the most out of your WatermelonPC because after all, that’s the whole point of having the the computer.

This tool can be used by anyone that you trust, regardless of where they are in the world. It won’t need any sort of advanced computer knowledge, just an ordinary comfort in using things on the internet. There are 2 main features of this tool:

Website Suggestions

Your loved ones can suggest websites that they think you’ll like. So instead of having to search for everything, the websites that are most meaningful to you are right at your fingertips.

Desktop Access

Your loved ones will be able to view the desktop of your computer from anywhere in the world (with your permission, of course). This means that when you get stuck or don’t understand something, they can look at exactly what you see and (hopefully!) be able to help you.

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