Frequently Asked Questions

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About WatermelonPC

That’s a good question that we’re still trying to decide. Here are the options that we’re considering:

Small desktop computer

At the very least, WatermelonPC will be offered as a small desktop computer about the size of a pack of cigarettes. Despite the small size, this computer will have enough power to offer excellent performance.

Laptop

If there is sufficient interest, we’ll also make WatermelonPC available as an economy priced laptop.

Installable software

What makes WatermelonPC so unique is the software that runs it. This software will run on any computer hardware that’s been available for the past 10 years. If you have an old computer or laptop that’s not being used, it can probably be converted into a WatermelonPC.

We plan to make the WatermelonPC software available on CD, USB drive or as a digital download. Of course, this will mean that you’ll need to install the software yourself, but if you’re comfortable doing that it will be available.

Which form-factor is right for you?

If you have a preference as to how you’d like to use WatermelonPC, please tell us by filling out our survey.

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Category: About WatermelonPC

Yes it is.

However, there are several things that a Windows or Mac computer have that you won’t find on WatermelonPC. There’s no file system. There’s no word processor. The latest first-person shooter game is not supported. You can’t install any new software.

WatermelonPC is a browser-centric computer. It’s meant to be used to explore the web with a browser. You can still edit documents and watch movies on Netflix and most anything else that people do on computers. You’ll just be editing those documents online and not in Microsoft Word.

We made this very important design decision for 2 reasons:

  1. Providing many different software packages is very confusing to our target users. The more things there are to use, the more things there are that need to be mastered. By restricting everything to go through the browser, our users become proficient very quickly. And frankly, there’s really nothing that these users need that can’t be done through a browser.
  2. Limiting the things that the WatermelonPC can do allows us to lock things down. This is the critical step to creating a maintenance-free computer. No more misconfigured software, no more strange problems that no one can track down, and most importantly, there is no place for malware to run and hide.

By having these limitations we’re able to create a very stable computer that’s extremely reliable. Our users have not noticed nor minded the fact that certain things aren’t there.

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Category: About WatermelonPC

We believe that WatermelonPC is the easiest computer for novice users to master.

The design for WatermelonPC comes from many years of working with seniors and other computer novices, and the best practices that were learned have been built into this product. Many design choices that were made echo back to the early days of the web when things were easier since ll of us were novices.

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Category: About WatermelonPC

There’s nothing worse than sitting down to use your computer, only to find that it’s not working because of a problem.

What could have gone wrong?

  • Wifi interference?
  • A bad cable?
  • Misconfigured software?
  • A problem at the ISP?
  • or worse… A virus or other malware

We’ve all been there. What do you do? Try to fix it yourself or call in some expensive “Tech Support Service”? Either way, you’re in for a big hassle.

This is where WatermelonPC excels. When there’s a problem connecting to the internet, instead of just showing you a meaningless error message, WatermelonPC will run a battery of diagnostic tests to see what’s working and what isn’t. It then uses a proprietary algorithm to determine the most likely cause of the problem and provides easy to understand actions to help fix it.

If WatermelonPC determines that the problem is caused by your ISP, it will show you who to call and provide you with a list of things to tell the customer service representative to help them fix the problem as quickly as possible.

WatermelonPC can save you from costly “tech support” visits to your home as well as those frustratingly long phone conversations with customer support that no one wants.

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Category: About WatermelonPC

Yes it does.

WatermelonPC supports the 2.4 GHz and 5.0 GHz IEEE 802.11ac WiFi specification. This Wifi is blazingly fast and will have no problem providing the network bandwith that you need.

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Category: About WatermelonPC

Computers for seniors

No, and novice computer user can benefit from WatermelonPC.

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Absolutely!

Many studies have shown that seniors benefit tremendously from access to technology. Using computers enable them to easily

  • Communicate with their loved ones
  • Videochat with people who live far away
  • Stay abreast of current events
  • Access health information
  • Enjoy entertainment and games
  • Combat loneliness and find community
  • Explore new interests … and more!

Unfortunately, there’s often an enormous hurdle to get over when seniors begin to learn how to use computers. They often find that too many choices, small print and incomprehensible errors are too overwhelming and give up before they even begin.

WatermelonPC was designed to address these issues and make using the computer an enjoyable activity. What’s more, WatermelonPC provides tools to the user’s loved ones to enable them to help them get the most out of their computer. We believe that this is a major benefit of using WatermelonPC.

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Maintenance / Support

None!

WatermelonPC is a maintenance-free computer. That means that you don’t have to worry about things such as:

  • Installing anti-virus software
  • Backing up your data
  • Installing updates to the system
  • Migrating data if you move to a new computer

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Our exclusive No Malware Guarantee means that if your WatermelonPC becomes infected by malware at any time, we will fix it at no charge to you.

Computers for seniors are often targets for malware.

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Yes there is.

We recognize that communicating with non-native speakers is often very difficult and frustrating for many seniors, so all of our customer service representatives are native English speakers in North America.

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Automatically.

Updating the WatermelonPC software is very important to provide new functionality as well as rolling out critical security fixes. These updates will be done automatically in a way that does not disrupt your use.

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We recognize that there are really 2 aspects to learning how to use a computer.

  1. Learning how to interact with the menus, icons, and other elements of the user interface.
  2. Learning to explore and find things on the internet that you find compelling.

We’ve spent a lot of effort to try and make the first as easy to learn as possible. The second, well……. that’s a bit harder for us. It’s something that’s better left to those people who know and love you.

And that’s what Loved Ones Support is all about. It’s a tool that allows your loved ones to help you get the most out of your WatermelonPC because after all, that’s the whole point of having the the computer.

This tool can be used by anyone that you trust, regardless of where they are in the world. It won’t need any sort of advanced computer knowledge, just an ordinary comfort in using things on the internet. There are 2 main features of this tool:

Website Suggestions

Your loved ones can suggest websites that they think you’ll like. So instead of having to search for everything, the websites that are most meaningful to you are right at your fingertips.

Desktop Access

Your loved ones will be able to view the desktop of your computer from anywhere in the world (with your permission, of course). This means that when you get stuck or don’t understand something, they can look at exactly what you see and (hopefully!) be able to help you.

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